Make A Complaint

We are here to ensure you receive quality dietetic care. If you feel that a dietitian has engaged in poor practice, inappropriate or unprofessional behaviour, has not met their practice standards or code of ethics, or is a risk to the public, then you may have grounds to file a complaint with the NSDA.

In some instances, it may be more appropriate for a dietitian’s employer to deal with an issue through their own disciplinary procedures. If you have any doubts about what direction to take, then you may wish to speak with Executive Manager Jennifer Hemeon for more information:  This email address is being protected from spambots. You need JavaScript enabled to view it. or (902) 493-3034.

 

HOW TO MAKE A COMPLAINT

A complaint made to the NSDA should be in writing, on visual or audio tape, or on any other recorded format. It should identify specific dietitian(s) by name and specific action(s), conduct or behavior. It should also be signed by the person laying the complaint. Please send your complaint to the executive manager of the NSDA.

Note that a copy of the complaint will be given to the dietitian who is being complained about. While NSDA maintains confidentiality with regards to complaints, information gathered during the investigation will be provided to the dietitian or their representative for the purpose of responding to the complaint.

For concerns about a dietitian’s services, information about the complaints process, or for help in making a complaint, please contact the executive manager of the Nova Scotia Dietetic Association (NSDA):  This email address is being protected from spambots. You need JavaScript enabled to view it. or (902) 493-3034.

The NSDA will investigate complaints. Responding to complaints is one of the ways that the NSDA fulfills its mandate of protecting the public.