Complaints

For concerns about a dietitian’s services, information about the complaints process, or for help in making a complaint, please contact the executive manager of the Nova Scotia Dietetic Association (NSDA).

A complaint made to the NSDA should be in writing, on visual or audio tape, or on any other recorded format. It should identify specific dietitian(s) by name and specific action(s), conduct or behavior. It should also be signed by the person laying the complaint.

The NSDA will investigate complaints. Responding to complaints is one of the ways that the NSDA fulfills its mandate of protecting the public.

Confidentiality

A copy of the complaint will be given to the dietitian who is being complained about. While NSDA maintains confidentiality with regards to complaints, information gathered during the investigation may be provided to the dietitian or their representative for the purpose of responding to the issues raised in the complaint.

Reasons to lay a complaint

If you feel that a dietitian has engaged in poor practice, inappropriate behaviour, has not met their practice standards or Code of Ethics, or is a risk to the public, then you may have grounds to file a complaint with NSDA.

In some instances, it may be more appropriate for a dietitian’s employer to deal with an issue through their own disciplinary procedures. This would be a suitable approach in situations where patient safety is not at risk and where the employer can support the dietitian to improve.

If you have any doubts about what direction to take, then you may wish to speak with Executive Manager Jennifer Hemeon Garus for more information: This email address is being protected from spambots. You need JavaScript enabled to view it. or (902) 493-3034.